RETURN POLICY
Return Policy
At Dot Lou's, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer a straightforward return policy to make the process as seamless as possible.
Conditions for Returns:
Items must be returned within 30 days of the purchase date.
Products must be unused and in the same condition as you received them.
All original tags and packaging must be intact.
We do not accept returns for final sale items.
How to Initiate a Return:
Contact our customer service team at Dotlous212@gmail.com within 30 days of receiving your order to initiate the return process.
Provide your order number, the items you wish to return, and the reason for the return.
Return Procedure:
Once your return request is approved, we will provide you with a return shipping label.
Please pack the items securely in the original packaging and affix the return label to the package.
Drop off the package at a designated shipping location.
Refund Process:
Once we receive your returned items and verify their condition, we will process your refund.
Refunds will be issued to the original method of payment.
Please allow 5-7 business days for the refund to reflect in your account.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us:
If you have any further questions about our return policy or need assistance with a return, please reach out to our customer service team at Dotlous212@gmail.com.
Thank you for shopping with Dot Lou's.